Get it in writing!
Sure you know to get quotes from at least three different companies, check their references, and consult the Consumer Beware List before hiring a contractor, but are you really listening for those cues that may tip you off you're in danger of being conned? Here's a handy guide to phrases a contractor may use that should make you run the other way:
"Just make the cheque out to CASH." (when you're asking for the company's name.)
"I need the deposit to cover my cost of materials." (your deposits should be around 10%-20% — the more money up-front, the greater the risk.)
"My secretary needs to make a photocopy first, I'll mail you the originals later." (By law, you must be provided with a duplicate original copy of the agreement, normally given at the time of signing.)
"The price is guaranteed for one day only and only for my very SPECIAL customers." (You shouldn't feel pressured during the sales pitch.)
"You've got the best, why check with the rest?" (Good contractors are not defensive when you say you need time to shop around.)
"You don't need my address because I'm never at home! I'll give you my pager/cell number instead where you can reach me 24/7." (Cells and pagers can easily be
disconnected — by law, a contractor must give you a business address.)
"I'm doing you a favour by coming out here for an estimate — do you know how busy I am?" (Good contractors won't make you feel bad if you don't sign a contract on the spot.)
"You don't need to read it, we've covered everything so far, just sign here." (It's amazing how many people don't bother reading their contracts.)
Be on the alert too, for exaggerated claims of what the contractor can do for you. When hiring a contractor, the wisdom of the old adage rings true: if it sounds too good to be true, it probably is!
For more information about your rights when hiring a contractor, visit ontario.ca/consumerprotection, or call
1-800-889-9768.
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